This girl comes up to me at the mall the other day, telling me she's running a promotion to get more people to the Lather salon. The deal sounds great, a haircut, 2 shampoos/blowdries, a 25min microdermabrasion and one round of laser hair removal on the face for 55 bucks. AWESOME right? Well I thought so. So I bought two, one for me, one as a gift.
Right away I call the salon and they tell me something interesting, the company they hired to do the marketing, Heightened Marketing, is not supervising what their employees are saying or claiming and is not getting back to the salon AT ALL! Their employees are offering whatever they want, whether the salon approves or not, just to close the deal. For example, the girl I talked to, told me I had till June to use my packages, but I only had till April.
The salon is NOT gonna cover any "agreements" we make with a promotion girl, so read the back, there's a WHOLE lot of conditions on there, including that there are absolutely no refunds.
Now I tried to contact Heightened Marketing. The number on the back, the voicemail is what you get (there's not even a hold function, as if there's actual operators working) and the voicemail is full. I go on their website, the customer service number on there is a WRONG number. And no one picks up on their new client hotline.
Really proffesional right.
The worst thing is, on my way out of the mall I see another girl talking to a group, and I go up to her to ask her why Lather salon can't get in touch with them at all? What does she say to me? "Whatever", says to call customer service!
I was about to lose my mind, but the kicker, I call the salon to DEMAND my money back, and they say they may not even fulfill the offers anymore, cause these people are literally making them look bad (it's like, stop paying the company and see how quickly they call you!). So off course I booked my time right away, I figured I pay for it, theres no refunds, I'll damn well do it. If they DARE to turn me away when I get there I'll be pissed.
I wanted to let you all know, don't get robbed, don't give your money to these people. If you see one of those girls, throw 'em a finger and say it's from Elena!
Spread the word, invite everyone to this group.
Email this post to everyone you know, becase Heightened Marketing Solutions works worldwide, and I doubt that they're doing this just in Calgary.